Terms & Conditions
Heart Press has a Satisfaction Guarantee that allows restitution for a customer in cases only relating to manufacturing errors, meaning that an item will be remade for a reduced cost or no cost at all. In the case of customer dissatisfaction that factors into our Customer Responsibility clause, items cannot and will not be remade at no cost to the customer. This includes dissatisfaction relating to:
Art Work Fee
Collage and Designer items have art fees built into the item's price based on the time and labor required to create the layout. In the case of order cancellations, the art fee for such items cannot be refunded if the layout has already been created.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of HeartPress, Inc, Copyright © 2015, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept the following credit cards: Visa, MasterCard, American Express, and Discover, JCB, and Diners Club. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Customer Error Clause
Although we strive for customer satisfaction, Heart Press cannot accept responsibility for errors made by customers when placing an order. These errors include, but are not limited to:
Customer Responsibility Clause
In order to best process your order, you (the customer) understand that you will need to provide Heart Press with a functional email address and valid phone number so that we may reach you regarding any problems with your order. Any communication regarding your order that requires a response - such as requests for a new image, or a proof of your order - must be responded to within 3 business days. If no response is received, your order will be canceled and your payment refunded. Heart Press cannot accept responsibility for communicational errors caused by the customer, their email provider, or phone service.
Image Acceptance Policy
Submission of an image with a purchase constitutes acceptance that the customer assumes full responsibility for the image submitted - on a basis of both content or quality. Explicit Images cannot be accepted. Copyrighted images cannot be accepted unless you are the copyright holder - submission of an image constitutes that you claim to hold the copyright. Thumbnail Images - smaller images used on the web - also cannot be accepted due to their small size and quality. We also reserve the right to modify the image in a way to fit the best on the product, including but not limited to adding borders, color correcting the image, cropping the image. Heart Press reserves the right to reject images of this nature, and also reserves the right to reject images at its own discretion on the basis of image quality or content.
Customers are offered a free image consultation before placing their order, which allows their image to be checked by the Heart Press art team to ensure it will print in good quality. In accordance with the Heart Press Terms & Conditions, if a customer neglects to undergo an image consultation before placing their order or wish to proceed with an image our art has deemed poor quality, then the customer assumes full responsibility for a poor quality product being produced.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Heart Press reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Policy Regarding Changes to Proofs
Due to the margin for error caused by doing so, Heart Press cannot accept changes to proofs over the phone - all changes must be submitted by email. Changes requested over the phone will be rejected. By accepting our Terms & Conditions, the customer indicates that they have read, understand, and agree to these terms.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protects your information using advanced encryption techniques and firewall technology. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Websites
HeartPress.ph stands completely behind our products and guarantee that our personalized photo products are 100% free of defects in material and workmanship. All Heart Press products are custom made specially for you, so please carefully review your selection before placing the order. No substitutions, changes or cancellations are available once the order has been placed. We strive to please all customers. Quality satisfaction terms on all finished products are based on the image requirements being met as noted in our help section. Unfortunately, due to our products being custom made, returns due to poor quality images submitted will not be accepted. If the image requirements are not met, before producing the product we will contact you requesting an alternative image meeting our requirements. If the requirements cannot be met, we’ll provide you with the option of continuing production with that image.
In that case, the sale will be final. For finished products that have been produced after having met the image requirements, there is a satisfaction guarantee. In the unlikely event of a customer receiving our product and not being satisfied, due only to a production or manufacturing error, email us at [email protected] within 7 days of receiving the order. After review of the concerns and issues, we will either redo it free of charge or offer a full store credit. For personalized and non re-sellable items we are unable to do returns for full cash refund.
Shipping Time -- Most orders will ship within the production time alotted for the product ordered, usually within less than a business day afterwards. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Shipping Carrier Errors -- Heart Press makes a point of choosing which shipping method will get an order to its destination quicker for the best cost. However, we do not claim responsibility for errors made by shipping carriers that may result in an order being lost or arriving late. As we insure all of our shipments, orders lost in shipment can be replaced. However, Heart Press cannot be held responsible for delays in delivery caused by the shipping carrier itself. The customer hereby agrees to hold the shipping carrier responsible for such errors, and not Heart Press.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, our store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, our store shall immediately issue a credit to your credit card account in the amount of the incorrect price.