Delivery & Shipping
How Long Will it Take to Deliver My Order?
Orders will typically get delivered in 3-7 days (excluding holidays). Personalized blankets and towels can take anywhere from three to five weeks, as they are imported from the United States. All orders are shipped from our main office in Cavite once your payment has cleared. In the event that your item must be delayed, we will notify you by phone or email.
Are there any Shipping Charges on Heart Press products?
Shipping charges are based off LBC Express shipping rates . A 15% 'Special Packaging Fee' will be applied to all FRAGILE items.
What if my Order gets Delayed?
Orders can be delayed due to product un-availability for immediate dispatch. Wherein the stocks are still getting ready with packaging and pricing being done on the whole lot or in transit from the warehouse to the main office. This could put a delay in the dispatch of the online order. In certain circumstances we will try to arrange the product from our nearest Heart Press store to fulfill your order at the earliest. Otherwise, we will notify you via email or phone to update you on the delay in your order.
Please note: Heart Press will not cover delivery delays due to customer unavailability or if the given address is not valid. To avoid further error or delays in shipment, you are requested to submit the correct and complete details of your address and any other crucial information needed to prevent delays.
What Should I do if I Have Received the Wrong Order?
In case you have received a the wrong product, or if the product was damaged in shipment, please contact us as soon as possible and we will ensure that it will be replaced.
All Products are Shipped via LBC Express
To check the status of your order, please visit Track Your Order.